Frequently Asked Questions
opkok FAQ — answers to all your questions, right here
Detailed answers to all questions about deposits, withdrawals, verification, and casino games can be found on this opkok FAQ page.
We have organised the most frequently asked questions from opkok users into four sections — verification and documents, how to deposit, the withdrawal process, and casino and table games. Every answer is written in plain English so that both new and experienced players can quickly find the information they need. If your question is not listed below, please contact our 24/7 support team.
Frequently Asked Questions
Verification & Documents
opkok typically requests verification before your first large withdrawal request, or if unusual activity is noticed on your account. In some cases verification can be completed right after registration, which makes future withdrawals faster. It is a good idea to submit your documents early so you do not have to wait later.
A National ID card (NID) is the most commonly used proof of identity. A valid passport or driving licence is also accepted. For address verification, a recent bank statement or a scan or clear photo of a utility bill is required. Documents must be clear and must not be expired.
Verification is done primarily for the player's own protection. It ensures that no one can operate your account using your name or information. At the same time it helps prevent money laundering and fraud, and is an important part of opkok's fair play policy.
Yes. opkok uses SSL encryption technology to keep all data secure. Uploaded documents are used only for verification purposes and are not shared with any third party. Full details of the data protection policy can be found on our privacy policy page.
If the documents submitted are correct and clear, verification is generally completed quickly. While an exact timeframe cannot be stated, our team reviews submissions as soon as possible. If additional information is needed, the support team will let you know via email or live chat.
How to Deposit
First wait a few minutes, as mobile banking networks sometimes have a small delay. If more than 15 minutes have passed, contact us via live chat with your transaction reference number or screenshot. Our support team is active 24/7 and will try to resolve the issue quickly.
opkok currently offers five deposit methods: bKash, Nagad, Rocket, Upay, and direct bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is the same for every method — ৳500.
The minimum amount for all deposit methods is ৳500. For example, depositing ৳1,000 gives a 120% welcome bonus of ৳1,200, making the total balance ৳2,200. The welcome bonus on the first deposit is up to a maximum of ৳10,000.
After logging in to opkok, go to the deposit page and select "Nagad". Send your chosen amount (minimum ৳500) to the Nagad number shown. Once payment is complete, enter the transaction ID in the form to confirm. Your account is usually credited within a few minutes.
opkok itself does not charge any fee on deposits. However, your mobile banking service provider (such as bKash or Nagad) may apply its own transaction fee. Check the relevant service's website or app for details on that fee.
How to Withdraw
Yes, it is normal for a request to show as "pending" immediately after submission. opkok usually processes withdrawals within 5–30 minutes. If the money has not arrived in your account after that time, please let us know via live chat or email.
Yes, opkok processes withdrawals 24 hours a day, 7 days a week — whether at night or on a public holiday. The standard processing time of 5–30 minutes applies at all times. The support team works on the same schedule.
Yes, this is mandatory. The bKash, Nagad, Rocket, Upay, or bank account used for withdrawal must be registered in the same name as the one registered on your opkok account. This is for security and to prevent transactions to third-party accounts.
Wagering requirements must be met before winnings earned from a bonus can be withdrawn. For the welcome bonus, wagering is calculated on the bonus amount only. For example, if you receive a ৳1,200 bonus, you need to place a total of ৳30,000 in bets at 25× before the bonus winnings can be withdrawn. The minimum withdrawal is ৳800.
The minimum withdrawal amount for all methods is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer — five methods in total. The standard processing time for each method is 5–30 minutes.
Casino & Table Games
Yes, opkok's live casino is fully mobile-friendly. You can open the site in any smartphone browser on Android or iOS and play with a live dealer directly. No app download is needed — a stable internet connection is all that is required.
In roulette, a wheel has numbered slots from 0 to 36. Players place bets on a specific number, a colour (red/black), or a group of numbers. The outcome is determined by where the ball lands. European roulette has only one zero (0), which is considered more favourable than the American version.
Baccarat is a relatively simple card game. Players bet on one of three outcomes: "Player", "Banker", or "Tie". The hand whose total card value is closest to 9 wins. The rules for how cards are dealt are fixed and the dealer follows them, so the game depends more on choice than strategy.
Table limits vary by game. There are generally tables with small bets for newer players and tables with higher limits for experienced ones. The minimum and maximum bet for each table is shown on screen before you sit down.
RTP is the theoretical calculation of what percentage of total bets a game returns as prizes over the long term. For example, a 95% RTP means an average of ৳95 is returned for every ৳100 wagered. This is a statistical average, so results in any individual session may differ.
opkok's live casino offers games from established providers such as Evolution Gaming and Ezugi, whose fair play standards are recognised across the industry. Real dealers and cards are visible in the live stream, so the entire process can be observed directly. If you have any doubts, please let our support team know.
Didn't find the answer you were looking for?
If the FAQs above did not resolve your issue, our support team is always here for you. Support is available in both Bengali and English, 24 hours a day, 7 days a week.
Live Chat — for instant support, click the chat icon at the bottom corner of the site
Email: [email protected]
Average withdrawal time: 5–30 minutes (all methods)
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