opkok's Privacy Policy —
Your Information Is Our Responsibility

1 Introduction & Scope

opkok is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.

This Privacy Policy describes how your personal information is processed when you use the opkok platform — including the website, mobile version, and related services.

By registering an account or using services on the opkok platform, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

2 What Information We Collect

opkok may collect the following types of information:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID card or passport number (when identity verification is required)
• Valid email address
• Mobile phone number

2.2 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay, or bank transfer information
• Transaction history (records of deposits and withdrawals)
• Wallet number or last few digits of a bank account number (full numbers are never stored)

2.3 Technical Information

• IP address and device identifier information
• Browser type, version, and operating system
• Duration and nature of platform usage
• Login time, session data, and click activity

2.4 Gaming Activity Information

• Bet amounts, win/loss history, and gaming patterns
• Responsible gaming settings and self-imposed limits
• Active services and bonus usage information

3 How Information Is Collected

opkok collects information in several ways, which are described below:

3.1 Information You Provide Directly

When you create an account on opkok, verify your identity, request a deposit or withdrawal, or contact customer support, you voluntarily provide information. This information is stored directly in our systems.

3.2 Automatically Collected Information

When you browse the opkok platform or play games, our systems automatically collect technical information, cookies, and session data. This information is used to ensure uninterrupted platform operation and to improve the user experience.

3.3 Through Third Parties

Relevant information may be collected from payment processors (such as bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention systems. In such cases, the respective third party's own privacy policy applies.

4 Purpose of Using Your Information

opkok uses collected information only for lawful and specific purposes:

• Account Management: Handling registration, login, identity verification, and account security.
• Payment Processing: Completing deposit and withdrawal transactions and maintaining financial records.
• Customer Support: Resolving issues, handling complaints, and providing assistance.
• Security & Fraud Prevention: Detecting and preventing unauthorized access, suspicious activity, and fraud.
• Responsible Gaming: Identifying excessive gaming and taking necessary steps to protect user wellbeing.
• Legal Compliance: Adhering to applicable laws, regulations, and directives from regulatory authorities.
• Service Improvement: Enhancing the quality, reliability, and user experience of the platform.
• Communications: Sending important policy updates, transaction confirmations, and relevant notifications.

5 Sharing Information with Third Parties

opkok may share information with third parties only in the following limited and specific circumstances:

5.1 Service Provider Partners

Only the minimum information necessary for service delivery is shared with payment gateways, identity verification services, cybersecurity firms, and technology service providers — under strict confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as required to comply with court orders, lawful requests from government authorities, or other legal obligations. In such cases, we will make every effort to notify you in advance where possible.

5.3 Asset Transfers

In the event of a business merger, acquisition, or insolvency, user information may be transferred to the new ownership. In such circumstances, this privacy policy will remain in effect and you will be notified in advance.

5.4 Protective Purposes

Limited information may be disclosed where necessary to protect the safety, assets, or rights of our users, or to prevent fraud.

6 Data Storage & Security

opkok applies industry-standard technical and administrative measures to protect your information:

6.1 Encryption & Cybersecurity

• All data transmissions are secured using SSL (Secure Socket Layer) encryption.
• Stored data is kept in encrypted databases accessible only to authorized personnel.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls, intrusion detection systems, and multi-factor authentication are used.

6.2 Data Retention Period

Your information is retained for as long as:

• Your active account exists and service provision continues.
• A legally required retention period remains in effect.
• Even after an account is closed, certain information may be kept for a period required by applicable law.

6.3 Response to Data Breaches

If a data breach occurs, opkok will promptly notify affected users and take necessary steps to limit the damage.

7 Cookies & Tracking Technologies

The opkok platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential Cookies: Required for maintaining login sessions, security verification, and core platform functionality.
• Functional Cookies: Used to remember your preferences, language settings, and other personalized settings.
• Analytics Cookies: Used to analyze and improve platform usage — data is kept completely anonymous.

7.2 Managing Cookies

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some core platform functions.

8 Your Rights

As a user of the opkok platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though legal obligations may limit this right.
• Right to Restrict Processing: The right to object to the use of your information for specific purposes.
• Data Portability: The right to receive a copy of your information in a structured format.
• Withdrawal of Consent: The right to withdraw your consent for any processing carried out on the basis of consent.

To exercise these rights, contact us at [email protected]. We will process your request as promptly as possible.

9 Privacy of Minors

opkok provides services only to users aged 21 and above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.

If you believe a minor has provided information on our platform, please contact us.

10 Changes to This Policy

opkok may update or revise this privacy policy from time to time. For any significant changes, we will:

• Notify users of the changes by email.
• Display a clear notice on the platform.
• Update the "Last Updated" date on this page.

Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend checking this page regularly.

11 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise your information-related rights, please contact us through any of the following:

• Email: [email protected]
• Live Chat: 24/7 direct chat support — in Bengali and English

We will try to resolve your request as quickly and efficiently as possible. Our support team is able to assist you in both Bengali and English.